What is the GotoFix Service Charge?

The GotoFix service charge is a small additional fee applied to your booking that helps maintain and improve the quality of services you receive through our platform. This charge is an essential component of our commitment to providing a seamless, reliable, and high-quality service experience.

Why Do We Include a Service Charge?

1. Platform Maintenance and Development

• Continuous Improvement: The service charge supports ongoing development of our mobile app and platform.
• Technical Infrastructure: Ensures robust, secure, and user-friendly technology that connects you with top-quality service providers.

2. Quality Assurance

• Provider Vetting: Helps cover the costs of rigorous background checks and skill verification for our handymen.
• Training and Support: Provides resources for continuous training and professional development of service providers.

3. Customer Support

• 24/7 Support Team: Maintains a dedicated customer support infrastructure.
• Dispute Resolution: Provides mediation and support for any service-related issues.

4. Safety and Reliability

• Insurance Coverage: Contributes to platform-wide insurance and safety measures.
• Real-time Support: Enables immediate assistance during service delivery.

How is the Service Charge Calculated?

The service charge is typically calculated as a percentage of the total service cost and varies depending on:

• Type of service
• Complexity of the job
• Duration of service
• Location-specific factors

Typical Service Charge Breakdown

• Pricing Range: 2-10% of the total service cost
• Standard Services Cost: Average cost is usually pegged at 5%
• Transparent Pricing: Always displayed clearly before booking confirmation

When is the Service Charge Applied?

The service charge is applied:

• At the time of booking
• Automatically calculated and added to your total bill
• Visible in your booking summary before final confirmation

Transparency Commitment

At GotoFix, we believe in complete transparency. The service charge is:

• Clearly displayed before booking
• Fixed and consistent
• Essential for maintaining service quality

Frequently Asked Questions

Q: Can I avoid the service charge?

A: The service charge is a mandatory part of our platform to ensure quality and reliability.

Q: How does this benefit me?

A: It guarantees professional service, platform support, and a seamless booking experience.

Q: Are service charges refundable?

A: Service charges are non-refundable as they cover platform operational costs.