Frequently Asked Questions
About GoToFix
What is GoToFix?
GoToFix is a trusted home services marketplace that connects homeowners with verified local professionals for services like house cleaning, plumbing, electrical work, handyman services, painting, appliance repair, landscaping, carpet cleaning, and much more.
Whether you need help around your home or you’re a skilled professional looking to grow your business, GoToFix makes connecting easy, safe, and reliable.
Where is GoToFix available?
GoToFix is currently expanding across Canada and United States, with new cities being added regularly. Check the app to see if services are available in your area.
If there are no service providers in you area you contact us and we will advise you when services are going to be available in your area.
Which App do I need to download?
GoToFix offers two separate apps, available on both the Apple App Store and Google Play Store, each designed for a different type of user.
- GoTofix App: Download this app if you are looking to hire a professional for your home services.
- GoTofix Provider App: Download this app if you are a service provider who wants to offer services, receive booking requests, manage your schedule, and grow your business through the GotoFix platform.
What services can I book?
You can find professionals for:
- House Cleaning
- Deep Cleaning
- Carpet Cleaning
- Plumbing
- Electrical Repairs
- Handyman Services
- Painting
- Furniture Assembly
- Appliance Installation
- Landscaping
- Snow Removal
- Pressure Washing
- Window Cleaning
- Home Maintenance
- Auto Detailing
- And many more.
New service categories are added regularly.
Is GoToFix free to use?
Yes! Homeowners can download the app, browse services, request bookings, and receive quotes for free. You only pay for the services you book. Service providers can also create an account for free.
As a Service Provider will I be paid the full amount I Charge?
Yes. As a GoToFix Service Provider, you will receive 100% of your service fee, including your hourly rate and any approved additional charges related to the job. Your earnings will be credited to your GoToFix Wallet, where you can manage and withdraw your funds according to our payment schedule.
As a client, will I be charged for using GoToFix to book a service
Yes. When you book a service through GotoFix, you will pay:
- The service provider’s fee for the services rendered.
- A GoToFix service fee, typically between 5% and 15% of the service amount. This fee helps us maintain the platform, provide secure payment processing, customer support, provider verification, and continuously improve the GoToFix experience.
You will always see the cost before confirming your booking.
What benefits do I receive during a GoToFix discount or promotional period?
For Clients: During promotional periods, GoToFix may subsidize a portion of the service cost by covering part of the service provider’s fee. This allows you to enjoy discounted prices while receiving the same high-quality service.
For Service Providers: Service Providers continue to receive 100% of their advertised service fee, even during promotional campaigns. Any discounts offered to clients are funded by GoToFix and do not reduce your earnings.
GoToFix Mobile App For Client
How can I book Service on the App?
After signing up on the GoTofix App and completing a full registration. You can book a service with either of these two options
- Post a Job to get a quote for the Job
- Book a service provider based on an hourly rate
What is the difference between Posting a Job and Booking a Service Provider by Hourly Rate?
GoToFix offers two convenient ways to hire a service provider, depending on the type of job and how you prefer to be charged.
Which option should I choose?
Choose “Post a Job” if you:
- Want multiple quotes before making a decision.
- Prefer a fixed price for the entire project.
- Have a larger or more complex job.
Choose “Book by Hourly Rate” if you:
- Already know which service provider you want.
- Need help for a specific number of hours.
- Have a smaller task or routine maintenance job.
- Prefer paying based on the time worked.
Why do I need to pay a deposit?
A deposit is required to confirm your booking before the service provider arrives for the scheduled job. This helps ensure that the booking is serious and protects the service provider’s time, preparation, and commitment to completing your request.
The deposit amount will be applied toward your final service payment and deducted from the total amount due once the job is completed.
Please note:
- Your booking is only confirmed after the required deposit has been paid.
- The deposit must be paid within 24 hours of the service provider accepting your job. If the deposit is not received within this timeframe, the booking will be automatically cancelled, and the service provider will be released from the reservation.
- Deposits are non-refundable once paid, as they compensate the service provider for reserving time and preparing for the scheduled service.
- Cancellation after a deposit has been made is not permitted under our booking policy.
We encourage clients to review the job details, pricing, and availability carefully before confirming a booking.
Are service providers verified?
Yes. GoToFix works to verify service providers during the onboarding period through identity checks and business information before they begin accepting jobs. Our city leads also spend time verifying the skills of our service providers, which helps homeowners book with greater confidence.
Can I choose my own service provider?
Absolutely. You can browse available professionals, compare profiles, view ratings and reviews, check pricing, and select the provider that best fits your needs.
How do I know how much a job will cost?
Each provider sets their own rates. Before confirming your booking, you’ll see the provider’s pricing so there are no surprises.
What payment methods are accepted?
Payments are made securely through the GoToFix app using supported credit or debit cards and other available payment options. You can also split payments that are over $250 into multiple payment installments.
Can I cancel a booking?
Yes. Bookings can be cancelled according to our cancellation policy. Depending on when you cancel, cancellation fees may apply.
What if I'm not satisfied with the service?
Customer satisfaction is important to us. If something isn’t right, contact GoToFix Support through the app. We’ll review the issue and work with both parties to help resolve it fairly.
Can I book recurring services?
Yes. The app allows you to schedule services well ahead based on the providers availability, hence you can book service ahead of the time need. We are still working on the ability to make a single booking a recurring.
Can I message my service provider?
Yes. GoToFix includes secure in-app messaging so you can communicate before and after your booking has been confirmed.
Is my personal information secure?
Yes. Your personal information and payment details are protected using industry-standard security practices.
Is my personal information secure?
Yes. Your personal information and payment details are protected using industry-standard security practices.
GoToFix Provider App For Service Provider
Why should I join GoToFix?
GotoFix offers two convenient ways to hire a service provider, depending on the type of job and how you prefer to be charged.
Who can become a service provider?
Independent contractors, tradespeople, small businesses, and established service companies are welcome.
Examples include:
- Cleaners
- Plumbers
- Electricians
- Handymen
- Painters
- Landscapers
- Movers
- HVAC Technicians
- Carpet Cleaners
- Auto Detailers
- Appliance Repair Specialists
And many others
How do I become a provider?
Simply:
- Download GotoFix Provider.
- Create a Service Provider account.
- Complete your service provider profile.
- Submit any required verification documents.
- Set your service areas, service type and pricing.
- Start accepting bookings.
Is there a cost to join?
Creating an account is free.
How do I get paid?
Payments are processed securely through GoToFix. Once a job is completed and payment is confirmed, your earnings are transferred to your GoTofix wallet, and you can request payment to your bank account whenever you want.
Can I choose which jobs to accept?
Yes. You’re in control. Accept the jobs that fit your schedule, service area, and expertise.
Can I set my own prices?
Yes. GoToFix allows providers to determine their own service pricing.
Can I manage my availability?
Absolutely. You can update your working hours, block unavailable dates, and manage your schedule directly in the app.
What happens if a customer cancels?
Our cancellation policy helps protect both homeowners and service providers. Depending on the timing, cancellation fees may apply.
How do reviews work?
After each completed job, homeowners can rate and review your service. Positive reviews help improve your visibility and attract more customers.
What if I have multiple employees?
Businesses can manage multiple team members and expand as they grow. More business management features will continue to be added.
Can I pause my account?
Yes. You can temporarily stop accepting new bookings whenever needed.
Safety & Trust
Is GoToFix safe?
Safety is one of our highest priorities. We strive to verify providers, secure payments through the platform, and provide a review system that helps maintain trust within the community.
Are payments secure?
Yes. All payments are processed through secure payment technology. GoToFix does not store your payment information.
Are payments secure?
Yes. All payments are processed through secure payment technology. GoToFix does not store your payment information.
How are disputes handled?
If an issue arises, contact GoToFix Support through the app. We’ll review the details from both parties and work toward a fair resolution.
About Account
What if I forgot my password?
Select Forgot Password on the login screen and follow the instructions to reset it.
Can I change my phone number?
Yes. You can update your account information from your profile settings.
Can I delete my account?
Yes. You may request account deletion through the app or by contacting GoToFix Support.
Support
How do I contact GoToFix?
You can reach us by:
- In-app Support
- Email Support
- Call Center
- Our official website
Our team is happy to assist with questions, bookings, payments, or technical issues.
Who is a City Lead?
A City Lead is GoToFix’s local community representative responsible for helping grow the platform within a specific city or region. City Leads connects with homeowners and local service providers, promotes GoToFix, builds relationships with local businesses, and helps ensure customers have access to trusted home service professionals and resolves client-service provider disputes.
As a City Lead, you play an important role in expanding the GoToFix community while earning commissions based on successful bookings and growth in your assigned territory.
How Can I become a City Lead?
If you’re passionate about your community, enjoy networking, and want to help grow a fast-growing technology platform, we’d love to hear from you! Please reach out to support@gotofixtech.com.
No previous experience is required, but sales, marketing, community engagement, or business development experience is an asset.
What is the benefit of becoming a City Lead?
As a City Lead, you’ll enjoy:
- Flexible working hours
- Performance-based earning opportunities
- Training and ongoing support
- The opportunity to make a positive impact in your local community
- The chance to grow alongside an emerging home services marketplaces
If you’re ready to help homeowners find trusted professionals while supporting local businesses, becoming a GoToFix City Lead could be the perfect opportunity for you.
Join Our Growing Community
