Frequently Asked Questions
For Gotofix Mobile App
What is Gotofix Mobile App?
Gotofix is a mobile application that connects users with verified service providers such as plumbers, electricians, handymen, and more. It allows users to book appointments based on location, price, experience, rating, and availability.
How do I book a service?
To book a service:
i. Open the Gotofix app.
ii. Select the type of service you need.
iii. Choose a service provider based on your preferences.
iv. Schedule the appointment and confirm the booking.
Can I reschedule or cancel a booking?
Yes, the app allows both users and service providers to reschedule appointments. If you need to cancel, ensure you do so within the stipulated time to avoid any cancellation fees.
How can I track the status of my service request?
The app provides real-time updates on your service request status, including:
i. Service Pending.
ii. Service Accepted
iii. Service Confirmed.
iv. Service Ongoing.
v. Service Completed.
vi. Service Rejected
Is my payment information secure?
Yes, Gotofix uses secure payment gateways to ensure your financial information is protected.
What should I do if I encounter an issue with a service provider?
If you face any issues, you can contact Gotofix support through the app or email support@gotofixtech.com for assistance.
For Gotofix Service Provider
What is the Gotofix Service Provider App?
The Gotofix Service Provider App allows professionals to register and offer their services to users. Service providers can manage bookings, track payments, and withdraw earnings through the app.
How do I register as a service provider?
To register:
i. Download the Gotofix Service Provider App.
ii. Complete the registration form with your details.
iii. List the services you offer.
iv. Submit necessary documentation for verification
Can I offer multiple services?
Yes, the app allows you to list multiple services that you are qualified to offer.
How do I manage my availability?
You can set your working hours and block out times when you’re unavailable directly through the app.
How does the payment system work?
nce a service is completed, the payment is credited to your in-app wallet. You can then withdraw your earnings to your linked bank account.
What happens if I need to reschedule a booking?
The app provides an option to reschedule appointments. Ensure you communicate with the user promptly to agree on a new time.
Is there a service charge for using the platform?
Yes, Gotofix charges a service fee on each completed booking. The exact percentage is detailed in the provider agreement.
How can I track my earnings and transaction history?
The app features a wallet system where you can monitor your earnings, view transaction history, and manage withdrawals.
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