Who we are
Our About Us Information: See Our website address is: About Us – Gotofix (gotofixtech.com)
Gotofix Service User Agreement
Welcome to Gotofix Technologies Inc. (“Gotofix”, “we”, “our”, or “us”).
This Service User Agreement (“Agreement”) sets out the terms under which you (“Client”, “you”, or “your”) may use the Gotofix marketplace platform to book services from independent service providers (“Providers”). By clicking “I Accept” below, you agree to this Agreement.
1. Purpose
Gotofix is a digital marketplace that connects you with verified, independent Providers for home maintenance and related services. Gotofix itself does not directly perform these services.
2. What Gotofix Provides
– A secure platform to find, book, and pay verified Providers.
– ID and skill verification of Providers before they are listed.
– Insurance coverage (through third-party insurers) for certain risks, such as accidental property damage during booked services.
– Secure payments, handled within the platform.
– Dispute resolution support if issues arise between you and a Provider.
3. What Gotofix Does Not Provide
– Gotofix does not employ or supervise Providers. Providers are independent contractors responsible for their own work.
– Gotofix is not liable for Provider performance, missed appointments, or damages outside the scope of covered insurance.
– Gotofix does not guarantee service outcomes beyond what is covered under our policies and insurance partnerships.
4. Your Responsibilities as a Client
– Provide accurate booking details (service type, location, timing, access instructions).
– Ensure a safe environment for Providers to complete the service.
– Pay all service fees through Gotofix (no off-platform payments).
– Treat Providers with fairness and respect.
5. Payments
– You agree to pay for all services booked through Gotofix.
– Charges include the Provider’s rate plus Gotofix’s platform fee.
– Payments are processed securely, and receipts are available in your account.
6. Insurance & Liability
– Bookings made through Gotofix may be covered under our insurance partnership program (subject to limits, exclusions, and policy terms).
– For damages not covered by insurance, liability rests with the Provider.
– Gotofix is not responsible for indirect, incidental, or consequential damages.
7. Dispute Resolution
– If you are dissatisfied with a service, you must notify Gotofix within [48 hours] of completion.
– Gotofix will review the issue and facilitate resolution between you and the Provider.
– If unresolved, this Agreement is governed by the laws of Alberta, Canada, with jurisdiction in Calgary courts.
8. Data & Privacy
– Gotofix protects your personal data under PIPEDA (Canada) and applicable privacy laws.
– You may not misuse Provider data obtained through the platform.
9. Entire Agreement
This Agreement is the full understanding between you and Gotofix regarding your use of the platform as a Client.
By clicking “I Accept”, you confirm:
✔ You have read and understood this Agreement.
✔ You understand Gotofix’s role as a platform, not a service provider.
✔ You agree to comply with Gotofix’s Client Policies.
[ I ACCEPT ]