Suspension   

An account is suspended when the User has access to the account but cannot place any new bookings for a period.

The following actions may lead to the suspension of the account:  

1. If an incident was reported and the issue is still under investigation, the account will be suspended until the investigation is completed and the User is not found wanting.  

2. When the User has had up to two cancellations in 30 days.  

3. When the Service Provider has had up to four cancellations in 180 days.  

Blocking  

An account is blocked when the User no longer has access to the account. The following actions can result in the blocking of their account:  

1. The client reports an incident with the Service Provider, and the User was found wanting after investigation.  

2. When the User has three consecutive booking cancellations.   3. When the User has over six cancellations 180 days.